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Don’t Dial Emergency if You’re on TPG

Australia Communications and Media Authority taken court action against TPG Internet over alleged failures to give access to the ‘000’ emergency call services over six months between March – September 2011.

The ACMA alleges that TPG breached the Telecommunications (Emergency Call Service) Determination 2009 by failing to give certain customers access to 000 emergency phone services.

“All Australians need to be assured that their telecommunications provider attaches the utmost priority to Triple Zero access,” said ACMA Chairman, Chris Chapman.

“We take any issues with access to the Triple Zero service very seriously.”

Telcos are required to give customers Triple Zero emergency call service that connect callers to police, fire or ambulance in a life-threatening or time critical situation.