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Triple-O Outage: Telstra Faces Fine

Telstra may be facing a very large fine after it failed to keep Triple-0 emergency call services open, following an outage, apparently caused by an overnight lightning strike in central-west NSW.

The service disruption started at 2am on Friday after a key interstate cable was damaged by a fire that probably came from the lightning strike.

The fire was responsible for cuts to services across NSW, Victoria, South Australia and WA, and Telstra did not appear to have suitable back-up system.

NSW Police Assistant Deputy Commissioner Mark Walton said emergency services had realised about 2 am that calls were not getting through to Triple-0.

While calls resumed late in the morning, he said: “The problem is not resolved”, adding that “reliability of the service is a concern and we have activated our normal emergency management redundancy arrangements.”

According to an Australian IT report, Telstra now faces the prospect of a fine for failing to keep the Triple-0 emergency call services running, after back-up equipment was unable to cover for the outage.

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