Sky Muster Rounds Up Complaints
Teething problems with the NBN remote area satellite Sky Muster has prompted dozens of complaints from customers according to retail service provider Activ8me. The company said while it has 10 thousand customers connected on Sky Muster there is still a backlog of 24 thousand households waiting for the service.
Activ8me general manager Ian Roberts described the installation as an absolute bugbear.
He said Activ8me had tripled the size of its call centre and employed support staff in Melbourne in order to better deal with the issues.
Despite that Roberts said the telco could rarely help its customers resolve their issues because they are usually related to the installation process that is carried out by third-party subcontractors.
NBN subcontracts the installations to Ericsson who then sub-contracts to Skybridge.