Microsoft Nobbled After Win 10 Slowed Computer, Woman Paid $13.3K Accused Of “Nasty Tricks”.
Nasty Tricks, Microsoft has had to stump up $13,300 after an automatic Windows 10 upgrade screwed up a users PC.
Microsoft has also been labelled the maser of “Nasty Tricks” after they faced criticism for changing the pop-up box encouraging Windows users to upgrade to Windows 10.
Teri Goldstein said her Windows 7 computer had automatically tried to update itself to Windows 10 without her permission.
She said the update had made her machine unstable, leaving her unable to use it to run her business.
Australians facing the same problem are being urged to send a claim to Natasha Brack Microsoft’s consumer PR Manager at Microsoft Australia on [email protected] at the same time you can drop me a line at [email protected]
Microsoft said it had dropped its appeal because they wanted to save money on a case that their own lawyers said they had little chance of winning.
In Australia Microsoft has resorted to aggressively pushing the latest version of Windows 10 with users also being bombarded with updates.
Users who have contacted SmartHouse said that the updates are often done at night and that documents left open have been lost when the machine has been automatically updated.
What Microsoft is currently trying to do is build a global database of users by initally giving away a free Windows 10 upgrade. Once they have this data they are then in a position to market Microsoft products including gaming software, and the likes of Office 365.
The Windows 10 operating system, was available as a free download for computers running Windows 7 and 8.
The only problem is that many people have chosen not to upgrade, because they are running old hardware, have software that does not run on Windows 10, are concerned over the software’s tracking features, or simply do not want it.
It appears this has seriously upset Microsoft who in the past have been forced to pay billions in fines for “monopolistic” practises, to the extent that they are now trying to force upgrades wherever they can.
In February, the company bundled Windows 10 in with its security updates and made it a “recommended update”, which meant it was automatically downloaded and installed unless blocked by the user.
Some people accused the company of trying to “trick” customers into installing the update.
The Seattle Times reported that Ms Goldstein’s computer had “slowed to a crawl” after the update, and Microsoft customer support had not fixed the problem.
“I had never heard of Windows 10. Nobody ever asked me if I wanted to update,” she told the newspaper.
Clicking the cross in the top-right hand corner of the pop-up box now agrees to a scheduled upgrade rather than rejecting it.
This has caused confusion as clicking the cross typically closes a pop-up notification.
The upgrade could still be cancelled when the scheduled time for it to begin appeared, Microsoft said.
The change occurred because the update is now labelled “recommended” and many people have their PCs configured to accept recommended updates for security reasons.
This means dismissing the box does not dismiss the update.
Brad Chacos, senior editor at the PC World website, described it as a “nasty trick”.
“Deploying these dirty tricks only frustrates long-time Windows users who have very valid reasons to stick with operating systems they already know and love,” he wrote.
Microsoft said: “With the free Windows 10 upgrade offer ending on 29 July, we want to help people upgrade to the best version of Windows.
“As we shared in October, Windows 10 will be offered as a ‘recommended’ update for Windows 7 and 8.1 customers whose Windows Update settings are configured to accept ‘recommended’ updates.
“Customers can choose to accept or decline the Windows 10 upgrade.”