Vodafone Australia says all network services have been fully restored after a major outage left customers across the country struggling to make calls, access data and, in some cases, limited to SOS mode.

The TPG Telecom-owned carrier said the disruption was caused by a power issue at one of its network hubs around 8am on Thursday.

“All Vodafone network services have been fully restored following an outage earlier this morning,” a Vodafone spokesperson said.

“The disruption was caused by a power issue at one of our network hubs at around 8am. We understand some customers experienced intermittent connectivity as services were restored, and we’re sorry for the inconvenience this caused.”

Reports of the outage began around 7.30am AEST and peaked near 9am, according to outage tracker Downdetector, with more than 8,000 reports logged.

Customers in Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra and regional centres reported service failures. Vodafone’s own network status checker also appeared to be affected during the outage, returning a ‘502 Bad Gateway’ error.

Vodafone said customers who could not access its network were still able to contact Triple Zero by connecting to other available mobile networks.

“We are reviewing this incident and working to strengthen the resilience of our network to help prevent a recurrence,” the spokesperson said.

Vodafone Australia is the country’s third-largest mobile network operator, behind Telstra and Optus.

The outage comes as Australia’s telcos remain under major pressure over network reliability and emergency call access.

The last high-profile telco outage came from Optus last year, when a botched firewall upgrade left hundreds of people unable to reach Triple Zero, in a failure later linked to two deaths.