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Telstra Outage Stranded Over 1,000 Triple Zero Calls

The Australian Communications and Media Authority (ACMA) has today accepted a court enforceable undertaking by Telstra, after a major network outage breached emergency service obligations, threatening a hefty fine.

The ACMA claims 1,433 triple zero calls were not passed onto operators, following a network outage in May.

According to The AustralianTelstra receives $22 million per year to run Australia’s Triple Zero service, with the outage risking a massive fine.

The court enforceable undertaking will see Telstra improve the redundancy of its network, enhance its fault detection and monitoring processes, and benchmark its operations against global standards.

The ACMA asserts Telstra’s actions will pledge to minimise the likelihood of an outage, whilst strengthening emergency call services.

Telstra has continued to apologise for the outage, asserting its conducted an internal investigation in addition to the ACMA, to identify future improvements.

The ACMA is now reviewing its emergency service governance rules, to ensure clear obligations.

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