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Telecom Complaints On The Rise At 448K A Quarter: Report

Complaints about telecom services in Australia rose sharply in the quarter ended December 2018, according to the latest report from the Australian Communications and Media Authority (ACMA).

During the quarter, complaints received by telcos and the NBN increased 12.7 percent to 448,470, compared with the 397,984 complaints received in the September quarter, ACMA revealed.

These included 96,607 complaints about broadband over the NBN; 69,182 complaints about fixed broadband on non-NBN networks, and 174,562 complains about mobile services.

Service providers also received 59,675 complaints which were not categorised by service type, ACMA said. These included complaints about dial-up Internet, e-mail and Web site hosting accounts.

ACMA also reports that overall some 41.4 million services were in operation during the quarter, including 30 million mobile services (more than one for every living Australian); six million fixed broadband and fixed-line services on non-NBN networks; and 5.1 million broadband and voice-only services delivered over the NBN.

It also notes that mobile services generated the lowest number of complaints per services in operation, at just 58 complaints per 10,000 mobile services.

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