Tech And Whitegoods Account For Over 25% Of Xmas Complaints, Says ACCC
As the Christmas period ends and Boxing Day sales wind down, the ACCC has revealed that more than 20,000 shoppers complained to the regulator over consumer guarantees in 2016.
What’s more, over 5000 of those complaints concerned electronics and whitegoods being returned to retailers.
According to ACCC Acting Chair Dr Michael Schaper, the regulator is concerned “that businesses continue to misrepresent the rights of consumers when they try to return a faulty product.”
“We want more people to know about the Australian Consumer Law, and use it as the three ‘magic words’ to let retailers know you know your rights,” Schaper said before citing consumer law around phones as an example.
“Under the Australian Consumer Law, you are guaranteed that the phone is safe, lasting, free of faults, is of acceptable quality and functions as a phone. If the phone, or any other consumer electronics or whitegoods, doesn’t meet these guarantees, you are entitled to a remedy,” he advised.
Schaper also specifically warned against common misconceptions about the extended warranties often packaged in with consumer tech and whitegood purchases.
“Whether or not a product is within the manufacturer’s express warranty, or covered by an extended warranty, has no effect on your right to a remedy under the Australian Consumer Law consumer guarantees.”
He implored consumers to challenge resellers by asking them to explain what extended warranty policy’s offer over and above what is covered by Australian consumer law.
“You may still have rights under the consumer guarantees regime as and the length of time that these rights apply is unrelated to any manufacturer’s warranty period,” Dr Schaper said.