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Samsung & Kogan Top NSW Customer Complaints List

Major consumer electronics manufacturer Samsung has topped the NSW Fair Trading Complaints Register for April 2019, followed by local e-commerce retailer Kogan.com.

Although Kogan.com managed to reduce the number of complaints from a whopping 72 complaints in February, it still notched 36 complaints mostly for its “electrical, electronic, whitegoods and gas appliances” range.

It’s the first time in 2019 that Kogan did not top the NSW Fair Trading Complaints Register.

Samsung has not topped the list since August 2018.

Harvey Norman also made the list with 23 complaints, Apple had 19, and LG Electronics notched 12.

Most of the complaints against Samsung were also attributed to their “electrical, electronic, whitegoods and gas appliances” — totally 22 complaints.

However, their mobile phones/smartphones and/or accessories claim 12 complaints and wearables only received two complaints.

Overall, the “quality of goods” is what customers are complaining about, accounting for 32 of the 38 complaints.

The majority of the complaints came from Samsung’s service centre at Sydney Olympic Park.

Samsung Electronics Complaints Register

Regarding Aussie-owned traditional CE retailers, only Harvey Norman featured on the list, taking fourth place with 23 complaints, down from 32 in the previous month.

Again, Harvey Norman’s primary complaint is of the quality of goods (18 complaints), with furniture and electrical products receiving the most complaints.

Harvey Norman Complaints Register

The ACCC has commenced legal proceedings against Kogan Australia for raising the prices of over 600 products immediately before running a 10% off “TAXTIME” promotion.

The reports follow similar actions against Kogan in 2016 and 2009 again over misleading pricing conduct.

Kogan has denied the claims, asserting that the Australian consumer watchdog ignored accusing the ACCC of ignoring” critical facts and matters” and will defend itself in court.

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