Optus is making changes to the structure of its Consumer and Enterprise divisions as part of its transformation strategy, with a number of roles set to be made redundant.
In announcing the changes today, Optus stated that they follow its strategy put in place a year ago to strengthen its core communications business, taking “the brand beyond the boundaries of what it means to be a traditional telecommunications company”.
Optus stated the changes are designed to create a structure allowing it “to operate as a highly integrated, innovative and content-driven multimedia brand”, streamlining customer service functions, and enabling the reshaping of its workforce “with the skills required in an increasingly digital world”.
“These changes will see the creation of a new customer service model which involves simplifying Optus’ billing and customer care systems, reducing customer hand-offs, and ensuring customers get a more consistent experience, no matter how they choose to engage with us, or how many accounts they have with Optus,” Optus stated.
“It will also enable our in-store, online and telesales teams to collaborate more effectively, ultimately making it easier for customers to talk to us.”
Fairfax Media has reported that it is understood that 480 is the upper limit for job cuts.
The Optus Business, Wholesale and Satellite divisions will “rationalise roles and optimise resources” as part of the changes.
“These changes require Optus to reshape its workforce with the skills required in an increasingly digital world and to invest in the capabilities required to bring ideas to market more quickly,” Optus stated.
“As a result, Optus is proposing to make a number of roles redundant. Optus will consult directly with affected employees to explore ways to mitigate the impact of these changes, including redeployment opportunities.”
