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Consumer Protection Ignored; ACMA Hits Aussie Telcos

The Australian Communications and Media Authority (ACMA) has taken action against 11 Australian telcos for failing to comply with consumer protection rules. In the most serious transgression, M2 Commander was issued with a formal warning for transferring a consumer’s service from another telco without their consent.

ACMA chair Nerida O’Loughlin, pictured, said this was particularly troubling. “At no point did the consumer consent to having their service transferred. This transfer should simply not have occurred,” she said.

Another 10 telcos — CNS Group Australia, Exetel, Novel Telecom, Real Sim, Red Broadband, Simply NBN, Telco4U, Trikon, Uniti Wireless and Voiteck — were found to have breached the Telecommunications Consumer Protections code by failing to lodge compliance statements with independent monitoring group Communications Compliance.

ACMA has directed another 10 telcos to submit annual compliance statements to show they are meeting obligations under the code or risk facing fines or court proceedings.

The authority says it has so far issued 14 directions and seven formal warnings to telcos for failing to comply with the TCP code.

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