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Telcos Need More Empathy For Customers In Hardship: TIO

Jake Nelson September 1, 2021 No Comments

Telcos are being urged to have more flexibility and empathy for customers suffering financial hardship in a new report from the Telecommunications Industry Ombudsman. The report, Responding to consumers in…

Vocus Upgrades Optical Network With Nokia

Jake Nelson August 16, 2021 No Comments

Vocus enterprise, government, and wholesale customers will see a lift in their broadband speeds, the company says, with a major upgrade of its optical network now complete. The telco has…

Massive Twin Tower To Replace Vocus Datacentre

Computer Daily News August 13, 2021 No Comments

A massive $1.5 billion twin-tower office complex is being built on the current site of Vocus’s Melbourne datacentre, forcing the recent Macquarie Group acquisition to close it down. Charter Hall…

Apple, Oppo, Tangerine, Amaysim Take Top WhistleOut Gongs

Jake Nelson August 2, 2021 No Comments

Amaysim, Tangerine Telecom, Oppo, and Apple have taken out top honours in the 2021 WhistleOut awards, which focus on consistency and value for money in telcos and devices. Amaysim won…

Vocus Oz Finalises Sale To Voyage Consortium

Computer Daily News July 23, 2021 No Comments

Voyage Australia, a consortium formed by Macquarie Infrastructure, Real Assets (MIRA) and Aware Super, has finalised the takeover of telco Vocus. The deal brings to an end a six-month saga…

Commbank To Offer Cheap NBN

Computer Daily News July 23, 2021 No Comments

The Commonwealth Bank is acquiring a 25 percent equity stake in More Telecom and Tangerine, NBN providers with a combined 90,000 customers, to enable the bank to offer its seven…

Webcentral, 5G Networks To Merge

Computer Daily News July 19, 2021 No Comments

5G Networks has agreed to merge with domain hosting company Webcentral Group, of which Webcentral will acquire 100 percent of 5GN shares. The move concludes nearly 12 months of acquisition…

Expectations For Telcos Dealing With Vulnerable Consumers

Computer Daily News July 16, 2021 No Comments

The Australian Communications and Media Authority (ACMA) has released guidelines for the telecommunications sector when dealing with consumers in vulnerable circumstances. ACMA chair Nerida O’Loughlin said ACMA’s Statement of Expectations…

Telecoms Execs Call For EU Regulation Overhaul

Computer Daily News June 30, 2021 No Comments

The return of the Mobile World Congress has given top telecoms executives a soap box to call for a total overhaul of Europe’s regulatory framework. They complained the regulatory framework…

Boost Founder Wades Into TPG-ACCC Bunfight

Jake Nelson June 23, 2021 No Comments

The founder of Boost Mobile has weighed in on the spat between telco giant TPG and the ACCC, saying the watchdog “let consumers down” on the TPG-Vodafone merger. TPG has…