The Good Guys Teams Up With Airtasker
As senior management run around the Country spruiking the potential listing of The Good Guys, marketing management have been cutting deals with Air Tasker.
Airtasker who recenbtly became a key part of the Seven West Group link up trades with consumers. They claim that their next phase of their journey is expanding out a ‘‘bricks and clicks’’ model.
The partnership with Airtasker is designed to deliver a single platform that allows The Good Guys to leverage its brand and provide a host of services to its customers through its extensive contractor network.
Good Guys chief marketing officer, Robert Ambler-Frazer,told the Australian that as traditional vendors strove to improve their offerings, the emphasis needed to move beyond simple transaction to the post-purchase experience. Post-purchase offerings have come into focus, with retailers like Amazon rolling out same-day deliveries and other home services across the US.
Customers are now directly connected to the full network of The Good Guys’ experienced installers and are able to track and co-ordinate their service at the click of a button, manage variations to their job, access any required certificates once the job is complete and rate their experience.
The solution, which rolled out across The Good Guys store network in June, also streamlines payments for installers and generates full reporting dashboards to give installers access to all of the information they need, whenever they need it. “We want our customers to be connected to us while they are in-between purchases. It’s our mission statement and it opens the path to whole new revenue streams that someone like Kogan.com just doesn’t have,” Mr Ambler-Frazer said.
He added that the platform, runs in conjunction with Airtasker and that it allows the retailer to fully harness its installer base.
“Harvey Norman has licensed out its service offering but we are the first to have a nationally aggregated platform.”
The platform also allows customers have an opportunity to rate their experience and leave feedback for the installer, creating a valuable data pool for The Good Guys to pick up cues from its customers.
“We have always had a lot of services but we have now managed to bring it all under one roof and can now look beyond selling,” Mr Ambler-Frazer said.
Airtasker co-founder and chief operating officer Jonathan Lui, who spearheaded the development of the platform, said that prior to its deployment The Good Guys didn’t have a centralised overview of the services provided.
“This is about delivering visibility. We have built the platform and the Good Guys have the brand and the customers,” Mr Lui said. “This is an Australian first, and we’re expecting it to trigger a fundamental shift in how retailers think about the post-purchase customer experience. It will revolutionise their installation services by streamlining the process,” he said.
He added that The Good Guys’ partnership showcases Airtasker’s expertise in building online marketplaces, and scaling that to other industry verticals.