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Telstra Offers Up Another Failure Explanation

Telstra

Telstra has blamed a series of software faults as the cause for its nationwide network outage, which left millions of customers across Australia stranded without a service on Monday. Telstra said that the network issues that hit its 3G and 4G mobile services in the morning on May 21 were caused by a software fault.

“We have identified that the initial cause of the disruption was a software fault which triggered multiple elements across the network to fail,” a spokesperson for the telco said. “The network is designed to switch onto standby hardware which it did.

“Following the failover, however, a further fault caused an interruption which impacted 4G connections. There is redundancy built into these systems but this did not operate as intended.”

Monday’s crippling outage, which left customers unable to use data services or make calls, was Telstra’s third in three weeks.

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