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NBN Co. Caves To Telco Pressure

Just weeks after the country’s telcos banded together to accuse NBN Co. of profiteering from the recent COVID-19 outbreaks, NBN Co. has revised its calculation of credit relief.

From October 1 until December 31, 2021, NBN Co will calculate COVID credit relief for additional data use, by comparing each retail service provider’s monthly data use against May 2021 figures.

In addition, NBN Co. will credit retailers 50 per cent of the wholesale overage charge for additional use above the 25 per cent CAGR.

“To suggest NBN Co is somehow ‘profiting from COVID’ is incorrect and completely counter to the facts,” NBN Co said in a response to the open letter sent last month.

“Far from profiteering, NBN Co’s net revenue reduction and additional capacity-related network investment has cost the company more than $100 million in the support we have provided to internet retailers to enable them to provide Australian households more data than ever before during COVID.”

NBN Co. further notes it is “unfair and unrealistic to expect Australian taxpayers to offer additional subsidies beyond what is already in place to support and underpin the profits of retailers”.

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