Microsoft Admits To Major Battery Problems With Their Surface Pro 3 Tablets
Consumers who recently purchased a Microsoft Surface Pro 3 tablet are being urged to not return the device to retailers, if they have suddenly discovered that their batteries are running out of power.
In what was initially thought to be a hardware problem it now appears that the problem relates to poor Microsoft software.
The company was had major problems with their surface pro range of tablets due to both display and touchscreen issues at the weekend confirmed it had ruled out hardware problems as the cause of the issue in a post on its support forums.
A representative from the company said in the post: “We can now confirm that this Surface Pro 3 battery capacity question is not a hardware issue, but one that can be addressed with a software update.
“Our team has been working on, and is now testing, an update that will address this. We’ll publish the update as soon as it has passed our quality assurance process.
Microsoft also advised Surface Pro 3 owners should not consider returning their devices, as the software update should address the issue when it is released.
Recently hundreds of users started reporting problems with their tablets losing charge at a much higher rate than they should, but it remained unclear whether the problem was related to software or hardware.
It was also revealed that the bulk of the Surface Pro 3 batteries were manufactured by SIMPLO Some versions were produced by LG. Both these manufacturers discovered that they were not having problems with their batteries when installed in other manufacturers products, the problem was solely in Microsoft devices.
Microsoft has not said when the fix to their problematic software will be made available. The issue is just one of several that have affected surface pro tablets during the past 18 months. Microsoft has not said whether they will compensate consumers for the problem which in some cases is creating problems for consumers who are dependent on a battery life of longer than 20 minutes.