The product recall follows an incident in August when a Dick Smith portable DVD player exploded in the lap of 3 year old Ava Lyons, leaving her with severe burns on her face and fingers. Like the portable DVD player used by Ava, the fire risk stems from the “internal lithium-ion rechargeable battery.” The recalled products (featured) were sold between November of 2009 to July of 2012 in Australian and New Zealand Dick Smith stores.
Dick Smith is urging anyone who owns one of the above portable DVD players to stop using them immediately and return them at any Dick Smith store for a full refund. If further information is required, in Australia customers are invited to call: Dick Smith Customer Service number: 1300 366 644 (select option 2; 8am – 7pm AEST Monday to Friday, 10am – 2pm AEST Saturday and Sunday) OR 1300 660 054 (9am – 5.30pm AEST Monday to Friday). In New Zealand, customers are invited to call: Dick Smith Customer Service number: 0800 373 347 (select option 1 8:30am – 7pm Monday to Friday, 12pm – 4pm Saturday and Sunday NZT).
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