Intel Forced to Recall Smartwatch
Intel has recalled all of its Basis Peak smartwatches, which Australias were able to only buy online, after they were found to overheat, causing users to suffer blisters and skin burns.
The move is set to cost Intel million in lost revenue.
The Basis Peak, which tracks users’ steps and heart rate, was found to have damaged the skin of a number of users in June. The company had initially hoped that an update to the device’s firmware would fix the problem.
But on Wednesday, Intel said it had been unable to make the $300 watches safe, and told owners to return them for a full refund. The company will also shut down the Peak service at the end of the year, making any devices not returned unusable.
Due to the previously reported overheating issue, we are recalling all Basis Peak watches and offering full refunds. The Big chip company pointed consumers in the direction of the following website http://www.mybasis.com/safety.
A spokesperson for Intel said “We have been working hard to develop a solution that offers the necessary protection while ensuring the watch is reliably useable in everyday situations”.
Joe Walden, the head of Intel’s “New Technology” unit, apologised to customers in an email. “On behalf of the Basis Science team, I want to personally apologise for this situation. We know that many of you love using your Basis Peak watches and have made them part of your daily lives, and we are very sorry for the disruption this will cause you,” he said.
Intel first warned of the overheating problem, which appears to be related to the LED heart rate monitor, in June, when it told customers to stop wearing them until it had released a fix. It said only 0.2 per cent of users had been affected.
It is unclear how many consumers had actually bought the devices. Sales of even the most popular smartwatches have been underwhelming and Intel has not featured among the best-seller lists compiled.