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Finder, Nailed By ACCC For Dodgy Comparison Information

Finder.com.au has been fined by the ACCC for misleading consumers about the actual number of health insurance policies they actually compare, they have also been forced to remove dodgy content from their site.

The comparison site who often brags about their comparison engines spanning smartphones, insurance and health insurance policies has been fined $10,800 following the issue of an infringement notice by the ACCC for alleged false or misleading claims about the number of health insurance policies it compares.

The ACCC alleges that between February and May 2017, Finder represented on its website that its health insurance comparison service allowed consumers to “compare roughly 65,000 policies”, when the number of policies compared was substantially less than this.

The ACCC issued the infringement notice because it had reasonable grounds to believe that Finder had breached the Australian Consumer Law.

At this stage it’s not known whether the Company information about smartphones is also accurate.

“The ACCC considered that Finder represented that its health insurance comparison service was more comprehensive than it was. In our view this was misleading and likely to divert consumers away from other online comparison services,” ACCC Deputy Chair Delia Rickard said.

“Consumers increasingly rely on comparator platforms to inform their choice of insurance provider, particularly when faced with a large range of policy options. Operators of comparator websites must ensure that the claims they make about market and product coverage are accurate so that consumers can make fully informed decisions,” Ms Rickard said.

Finder made the allegedly misleading representation during the period when Australian health funds announce their annual premium “rate rises”. Known as the industry “switch period”, this is the annual peak period when consumers seek to change health insurance policies or insurance providers, often having used online health insurance comparison services.


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