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Coles Defends Extra Charges For Some Online Shopping

Coles shoppers are paying a hefty premium on some groceries when they shop online and use the supermarket’s supposedly free “click and collect” service or home delivery, according to a Fairfax media report.

It says a comparison of in-store and online prices on 10 popular brand label items at Coles found eight were 10 percent more expensive for online shoppers.

Coles charges between $4 and $14 to deliver orders under $150 in metropolitan areas, depending on when the customer is available to receive it. Online orders can also be collected from some stores using its “click and collect” service, which it advertises as being free.

But the supermarket said that customers are charged extra on some products to cover the cost of picking and packing online orders.

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