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ASIC Ripping Off Customers As Document Search Fails To Deliver

The Australian Securities and Investment Commission, ASIC, appears to have a serious problem with users of their services being left without documents after paying for them online.

During the past month ChannelNews has paid for documents only to find that they have not been delivered.

Complaints to their media help line are met with a “Sorry” gone on holidays message.

Attempts to retrieve the documentation are thwarted by an error messages that after allowing a person in to search and pay for documents says that the site is having “technical” problems.

Our attempts to retrieve the missing documents via the ASIC media department was met with the following message.

“I am out of the office from 03/05/2017 05:00 PM until 05/06/2017 09:00 AM.

Thanks for your e-mail. I am on holiday in the USA, returning to work on the 5th of June 2017 and will not be checking work e-mails.

For any ASIC-related enquiries, please contact the ASIC Media Unit at [email protected].

The email address media given is the same email address that the original email was sent to.

This is the same organisation that is supposed to be investigating the actions of Dick Smith directors following the collapse of the mass retailer.

Also, missing from their site is any form of phone help and as ASIC’s media department is on holiday in the USA we have been unable to process any requests for the $38 worth of document we paid for.

Thanks ASIC.



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