Amazon has blamed automated processes and a bad piece of code for the cascading outages that hit the internet this week.
A confusing statement issued by the cloud computing giant did little to explain the outages, with Amazon saying the “impairment of several network devices” was caused by an automated program that made a “large number” of its systems to behave strangely.
It has since “executed a mitigation” that produced “a significant recovery in the region.”
“Basically, a bad piece of code was executed automatically and it caused a snowball effect,” Forrester analyst Brent Ellis told Bloomberg.
“Their internal controls and monitoring systems were taken offline by the storm of traffic caused by the original problem.”
The outage impacted everything from Netflix logins, to Disney World rides, and robovacuums. Apps such as Instacart, Venmo, Kindle, Roku, and Disney+ were impacted, and ticketing sales sites also crashed.
Despite this, tech analyst are complaining that Amazon’s statement didn’t actually explain what wen’t wrong.
“We know this event impacted many customers in significant ways,” the company said. “We will do everything we can to learn from this event and use it to improve our availability even further.”