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ACCC Warns On Transaction Fees

SYDNEY: Consumers should be aware of the potential for unexpected international transaction fees when buying online from some major brands, the Australian Competition and Consumer Commission has warned.

It says retailers may be engaging in misleading and deceptive conduct if Australian consumers are given the overall impression that the transaction is processed Down Under, when it has actually been processed outside of Australia.

Footware company Nike recently agreed with the ACCC to change its Australian online checkout page so that customers can be alerted that they may be charged an international transaction fee.

“Consumers who have been charged an unexpected international transaction fee for a purchase in Australian dollars from a Web site that appears Australian-based, or has an Australian domain name, should query the fee with their bank and report it to the ACCC,” said ACCC chair Rod Sims.

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