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ACCC Raps Telstra Knuckles

Telstra has received a minor rap over the knuckles by the Australian Competition and Consumer Commission for failing to protect confidential or commercially sensitive wholesale customer information in a small number of cases.

The rap comes in ACCC’s annual report on Telstra’s compliance with its Structural Separation Undertaking (SSU), recently tabled in Federal Parliament.

The SSU commits Telstra to take steps in connection with the structural reform of the communications industry.

The ACCC said Telstra had demonstrated a commitment to improving its level of compliance with the SSU.

But apart from the failure to protect commercial information, the big telco had in a small number of cases failed to maintain separation of its wholesale retail and network services businesses; or to comply with reporting requirements designed to promote transparency.

“These compliance issues largely arise due to Telstra’s legacy systems not being designed to deliver the outcomes required by the SSU, or errors made by Telstra staff in performing their day-to-day work,” said ACCC chair Rod Sims, delivering the knuckle sandwich.

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