The South Korean tech giant has revealed that the issue which appears to have gone undetected during what LG claims was “months of testing” was only discovered after the product went on sale.
Last week, LTE pulled the world’s first LTE-capable Android Wear smartwatch from store shelves, citing hardware issues.
However, the company has now released a statement, which reads as follows:
“For competitive and supplier relations reasons, we are not in a position to communication the specifics of the issue that led to this decision.”
It continues: “However, what we can share is that the hardware issue was related to a new advanced component that we had incorporated in the device that had never been used in an LG wearable device before.”
LG refuses to explain what the “advanced component” is or what it does.
LG added: “During aggressive testing over thousands of hours under severe conditions, it was revealed that this component failed to meet LG’s quality standards and could potentially impact our image quality over the life of the device.”
“It is, simply, an issue that might affect the user experience of the LG Watch urbane 2nd Edition over the long term,” LG’s statement said.