Home > Industry > Aussies Want More Click & Collect, Better Retail Websites

Aussies Want More Click & Collect, Better Retail Websites

The coronavirus pandemic has further shift buying behaviour, with 1-in-2 Aussie shoppers calling for more click and collect services, plus more detailed e-commerce sites.

According to the Australia Post 2020 eCommerce Industry Report, online shopping is expected to account for 15% of total retail spend by the end of 2020.

Australian Retailers Association Chief Executive, Paul Zahra, forecasts this figure to notch as high as 20% in the next eighteen months to two years.

Research from parcel pick-up and drop-off network, Hubbed, claims 54% of local online shoppers desire retailers to deliver parcels to after-hours location hubs.

Another 54% affirm an improved website with in-depth descriptions, images and product videos would motivate them to shop online more often.

Hubbed’s network offers pick-up delivery locations from within BP service stations and 7-Eleven outlets, with many available 24-hours a day.

It comes after Myer inked a deal with Amazon Australia to etch ‘Amazon Hub’ (parcel pick-up facilities) within several of its physical store outlets.

The Hubbed survey – comprised of a nationally representative panel of 1010 local shoppers – found 54% agree click and collect is among the top three options to motivate more online shopping.

Around 74% of respondents claim free shipping is a strong incentive to shop online more often.

Another 54% affirm an improved website with in-depth descriptions, images and product videos would motivate them to shop online.

Over half of the respondents want more retailers to overhaul their loyalty programs, with 45% calling for delivery package improvements.

woman-holding-card-while-operating-silver-laptop-919436

You may also like
Amazon Buys Aussie Shopify Rival Selz In Mystery Deal
Amazon Fake Reviews Drama Unfolds
Amazon Opens First Manufacturing Line In India
Amazon, Bunnings, Tech Retailers Triumph In Online Traffic
JB Hi-Fi, Amazon AU Now Selling Audio Gear From Thronmax