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Thousands Without Phone, Net After Tradies Slice Telstra Cable

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Thousands of customers in Sydney’s northern suburbs – along with some regional NSW users – were left without phone and Internet services for  48 hours after a Telstra cable in a major exchange was accidentally cut by non-Telstra construction workers in a neighboring building.

At 11am on Wednesday, customers of a number of Internet providers are said to have found their ADSL and NBN services lost. Some corporate customers were also affected, losing service in inner-city offices. Some 24 hours later many premises were still without services.

A Telstra spokesman said technicians has been called in to repair a “a fibre optic cable cut by a third party, which is impacting several thousand broadband and ADSL services as well as some wholesale services”.

Service provider Aussie Broadband said that the  problem has involved damage to around 1560 fibres across four optic fibre cables, with a replacement from Melbourne to be available at 10am on Friday  – two days after the damage was done.

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