Oppo is preparing a software update to address a camera problem affecting its recently launched Find X9 Ultra smartphone after users reported unusual colour shifts appearing in recorded videos.

The issue first gained traction on Chinese social media during the May Day holiday period, with multiple owners sharing footage showing white objects unexpectedly turning pink or magenta while filming.

Users reported the problem appearing across a range of scenes including clouds, buildings, floor tiles and clothing. In several examples posted online, footage initially displayed colours correctly before suddenly shifting after changing zoom levels during recording.

One widely circulated clip showed a white building appearing normal in the camera preview before parts of the structure developed a strong pink tint when the device switched to 2x zoom.

According to user reports, the issue appears more common when using the main and ultra-wide cameras. Some owners said switching to the telephoto lens either reduced the colour distortion significantly or eliminated it entirely.

Attempts to resolve the problem by restarting devices reportedly had little effect, leading many users to suspect the issue is linked to image processing software rather than a hardware fault within the camera sensors themselves.

Oppo has since acknowledged the issue through customer support channels, confirming the company has identified the cause of the bug and is working on a fix.

The company reportedly plans to distribute the solution through an over-the-air software update expected later this month.

The timing presents an awkward challenge for Oppo given the Find X9 Ultra was heavily promoted around its camera performance and imaging capabilities. The flagship device launched with a strong focus on photography features, including Hasselblad colour tuning and advanced computational imaging technology.

As a result, reports of visible colour inconsistencies appearing so soon after release have generated concern among early adopters and photography enthusiasts online.

Despite the criticism, Oppo has moved relatively quickly to respond compared with some previous smartphone camera issues seen across the industry. While the company has not yet issued a broader public statement, support representatives have already begun informing affected customers that a software correction is in development.

Camera-related software bugs have become increasingly common across flagship smartphones as manufacturers rely more heavily on computational photography systems and AI-assisted image processing to enhance picture quality and video performance.