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New Research Highlights NBN Communication Failures

Research released by broadband experts iSelect revealed over half of Australian households do not understand how to properly connect to the NBN network

According to the data, 33% of local households don’t understand how to gain access to the NBN when it becomes available in their area – highlighting a major shortcoming in efforts to communicate and educate in the area.

When the figure of One in five homes believing it happens automatically is thrown on top of this, the number of homes thst dont correctly understand how to connect the service rises to a staggering 54%.

Almost more incredulously, the Galaxy Research study also found that 60 per cent of Australian households are not aware that they must move across to the NBN network within 18 months of it becoming available in their area.

Laura Crowden, spokesperson for iSelect, said Australians that are eligible for the NBN network need to arrange their own connection to the service

“While NBN Co. is responsible for building and delivering the NBN across Australia, you can’t actually buy a plan through them.”

The matter of who sells NBN broadband plans is misunderstood by 47 per cent of Australians who either ‘don’t know’ who sells it or believe the service is sold by the Federal Government, State Government or NBN themselves.

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