Harvey Norman Brags About 3Hour Delivery But Their Web Site Tells A Different Story
Harvey Norman is looking at a three-hour delivery service in Metro areas after they cut a deal with a Company called ‘Shippit’ the only problem is that Shippit is reliant on an external courier Company and Australia Post to make the delivery.
According to Harvey Norman chief digital officer Gary Wheelhouse said that the new service will kick in immediately, however when ChannelNews tried to get a product delivered to Mosman which is 8 kilometres from the Sydney CBD we were advised that “Same day delivery is not currently available for your product(s) to Mosman 2088, NSW”.
The same applied to North Sydney and Homebush where the Harvey Norman head office is located along with several other suburbs.
Harvey Norman said that they can schedule a delivery time between 7am and 10am weekdays and live GPS track their deliveries.
When ChannelNews logged into a scheduled delivery the cost was $15.00 to deliver an $18.00 item.
Talking to News Corporation Wheeler said “We looked to smart software and the dispatch system that Shippit has developed”.
“They know their stuff and we worked very closely together. We had limited delivery options, and we had a missed opportunity which was those customers who need it today.”
Shippit, launched in February 2015, signed a deal with Australia Post last month giving it access to its postal network, and is delivering its three-hour Harvey Norman deliveries through an arrangement with Bonds Couriers.
The delivery service is available for small appliances, consumer electronics, and small goods, while customers can also rate their experience and provide feedback on the delivery. It starts at $11.53.
“We worked with the retail giant to co-develop a ship-from-store dispatch process that literally strips hours of wasted time from the whole shipping process for store staff,” Shippit joint-CEO Rob Hango-Zada said.
Wheeler said “In addition to booking standard deliveries through Australia Post, Harvey Norman can now offer smart extras like national three-hour delivery scheduling, live GPS delivery tracking, and progress notifications that only a start-up like Shippit can offer.