Google Hit With Class Action Lawsuit Over Defective Pixel Microphone
Google has found itself if in a class action lawsuit with two separate plaintiffs suing the search engine giant claiming they knew the Pixel and Pixel XL had speaker and microphone issues when they shipped the devices out.
Patricia Weeks and Waleed Anbar have been named in the lawsuit as the plaintiffs with Gerard Gibbs as the attorney.
In the lawsuit they claim, ‘Google designed, manufactured, marketed, and sold the Pixel phones. It promoted the Pixel phones as premium products and priced them from $649 to $869. Yet, immediately after launching the phones, customers complained directly to Google of “severe microphone issues”.
‘Despite receiving hundreds of complaints shortly after launch—and admitting the phones have a “faulty microphone”—Google continues to sell the Pixel phones without telling purchasers about the microphone defect.
‘Moreover, instead of fixing the defective Pixel phones, providing refunds, or replacing the devices with non-defective phones, Google has replaced defective phones with other defective phones, resulting in many consumers repeatedly experiencing the microphone defect.’
Read the lawsuit here.
The issue was discovered in March last year where users were unable to make or receive calls due to the defective microphone and speaker. This meant Google Assistant was basically useless.
Once the public was made aware of the issue Google told retailers and carriers to physically return their Google Pixel and Pixel XL phones to receive a replacement under warranty free of charge.