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Exetel has paid a $12,600 infringement notice issued by the Australian Communications and Media Authority (ACMA) after they failed to lodge complaint reports on time.

On multiple occasions, Exetel failed to file complaints information to ACMA, which is required under the Telecommunications (Consumer Complaints) Record-Keeping Rules.

As covered by ChannelNews, it follows the release of telco complaints data in October this year, which revealed a total of 1.4 million complaints had been issued over the 2018/2019 financial year.

ACMA relies on telcos to independently provide complaint data to ‘understand the current issues facing Australian consumers with all their telecommunications services’.

Large and medium tier telcos are required by law to report quarterly to ACMA.

According to ACMA Chair Nerida O’Loughlin, the infringement notice is a warning to ‘Exetel and other service providers that the ACMA takes compliance with the reporting requirements seriously’.

‘We will take appropriate action if companies do not comply with the rules’.

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