|
The researchers say that more than 40 percent of outdoor entertainers plan to purchase/add an item to their property in the next 12 months. Twenty-six percent of affluent entertainers, those earning $75k+, were significantly more likely to say they use items meant for outdoor use only, compared to those earning under $35k (17%) or between $35k – $74.9k (20%). Higher income consumers also tend to pay closer attention to style when purchasing outdoor entertaining items, such as outdoor furniture, water fountain/décor, fire pits/outdoor fireplaces, as well as items from the electronics categories like speakers. Room for Improvement Overall, retailers have done a good job marketing outdoor entertaining items, though consumers noted some areas for improvement. According to the report, consumers consistently ranked store personnel as a factor that matters little when they shop for outdoor entertaining products. “Retailers may want to take a closer look at how they utilize their store associates, considering the value knowledgeable staff can add. Initiating programs aimed at growing category expertise and customer service skills may appeal to some in the industry,” said Mark Delaney, director of The NPD Group’s Home division. |
|
|
Furthermore, consumers in the highest income bracket of $75k+ were more likely to rate retailers’ efforts as only being “good,” compared to those in the lower income breaks. “Some retailers may find it worthwhile to explore this segment more deeply to uncover what they can do to capture a great percentage of these disposable dollars,” said Delaney. “Manufacturers and retailers who deliver the best assortment, at key price points, along with an educated sales force, and outstanding customer service will continue to have the greater advantage and successfully draw consumers into their stores,” ended Delaney. |
