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Optus Customers Hit With Nationwide Outage

Optus has suffered what looks to be a nationwide outage, with reports to DownDetector spiking and the telco’s own website experiencing technical difficulties.

Complaints flooded in from angry customers with no internet or mobile service, many of whom are stuck in lockdown and working from home. DownDetector showed a huge spike in outage reports, while Optus’ website – including its service status page – was only intermittently online; a spokesperson has said the outage began at 10:30am and “services look to be restoring”.

54 per cent of problems reported to DownDetector at time of writing involved mobile phone service, with 32 per cent reporting problems with mobile internet and 14 per cent with landline internet.

The cause of the outage is not yet known.

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