Booking.com Warned Over Apartment Pressure Selling
A new report into international hotel booking site, Booking.com, which offers hundreds of hotel rooms and apartment rentals in Australia, says it is misleading its customers despite a crackdown by regulators.
The UK’s Competition and Markets Authority ruled this year that booking sites must review the way they rank and display rooms. Earlier in the year, Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago were investigated over misleading discount claims, how commissions affect search results and hidden charges.
A review of practices by British consumer watchdog Which? says Booking.com is still giving false accounts about rooms. It found that five out of 10 of Booking.com’s room offers failed to give an accurate picture of availability.
Which? said it found clear evidence that Booking.com has not cleaned up its act and is flouting the rules on pressure selling, which could lead to millions of consumers being rushed into making a booking.