Banks Dump Samsung Over Fingerprint Bug Despite Fix
Updated to include official statement from Samsung.
Two UK banks have reportedly dumped their apps from the Samsung Galaxy S10, citing security issues regarding the phones authentication system when used with specific screen protectors, despite Samsung already deploying a fix to the issue.
As reported by the BBC, and previously covered by ChannelNews, Samsung Galaxy S10 users discovered the device was unlockable by any user regardless of whether the correct fingerprint was used or not.
The BBC has revealed that S10 owners will be unable to download the Royal Bank of Scotland’s RBS app until the issue is fixed, also effecting its sister bank NatWest.
Samsung has stated in an official statement to ChannelNews they are releasing a software update to fix the fingerprint issue across Galaxy Note10, Note10+, S10, S10+ and S10 5G devices.
“Customers who have registered a fingerprint on one of these devices will receive a notification with instructions.”
“This update is being sent out gradually, so customers may not receive the notification immediately.”
The fix is also be rolled out to customers in Australia, meaning locals won’t remain vulnerable for long.
Warnings have been issued by the bank encouraging those to “to disable biometrics on their device” if the app is already on the phone.
Similar warnings were also issued by Nationwide Building Society and HSBC, as well as banks in Israel and South Korea, though they have not yet revoked downloading the app onto the phone like RBS and their sister bank NatWest.
While there have been no reports of bank fraud arising from the security flaw, banks are urging for diligence to avoid the possibility of unintended charges.
Good morning Robert, We've removed the app from the Play Store for customers with Samsung S10 devices. This is due to reports that there are security concerns regarding these devices. We hope to have our app available again shortly once the issue has been resolved. SY
— NatWest (@NatWest_Help) October 20, 2019