ANZ Bank Now Using Mobile Technology To Harrass Qantas Frequent Flyer Customers
ANZ bank who are currently under investigation at the Banking Royal Commission is now using new mobile technology to hound Qantas Frequent Flyer customers, with automated telephone calls, to both land lines and mobile phones, in the past this bank were known to use standover men to chase down ANZ debtors.
From early morning to late at night the ANZ bank is now calling customers who have missed a payment on their credit card using hidden number calling even for amounts as low as $25.
They are also hitting the same customers being called with double digit interest on their cards, while also charging them a $20 late fee on top of the double-digit interest.
At the same time their customers who want to query a card transaction are made to wait online for up to an hour.
And if you are thinking of walking into an ANZ bank for some service as I did recently in an effort to cancel my ANZ card, forget it, as all the teller will do is pick up a phone and connect you with a call centre, where you once again have to wait in a queue.
I have an ANZ Qantas Frequent Flyer credit card which I was using as a backup to my regular Westpac credit card.
Within an hour Westpac was on to the fact, that unauthorised payments were being made from my card, for the simple reason that their artificial intelligence built into their card security system, was telling them that some weeks prior I had used the credit card to pay for an airline ticket and right at the time of the two unauthorised transactions ,I was sitting on an aircraft between LA and New York.
When I got to New York I was unable to use my Westpac card, so I got a back up card via a Qantas Frequent Flyer offer,the bank was ANZ.
Recently I made a $454 transaction on my ANZ Visa card.
And because I was overseas I did not get around to paying off the card immediately as I normally do.
In the past I have paid down thousands within weeks of a transaction being made, whether it be for an airline payment or hotel or a subscription but this appears to make no difference with ANZ.
Then came the ANZ calls day and night, it was pure automated harrasment, yesterday I got six calls in 6 hours.
After paying down the $454 I decided to ditch the card.
I tried to do it online but that was a waste of time and after 45 minutes I gave up and decided to visit my local North Sydney branch.
After waiting for a bank teller, I was told that the teller could not cancel the card.
He then made me sit and wait while he called the same call centre I had earlier given up on.
And to make matters worse, the operator said that she could not cancel the card as the payment from my Westpac account earlier that day was not showing up I asked why the real-time funds transfer system between bank accounts, even from different institutions was not in place she did not have an answer.
This is the same system that the ANZ bragged about back in October last year claiming that from January 2017, and due to a billion-dollar infrastructure upgrade.
Customers of the big four banks and about 50 smaller institutions would automatically be able to use instant payments between the banks.
Not so at the ANZ Bank who in the past have used known standover men to visit the homes of people who had fallen behind in their payments.
Tom Erikson was a well-known Melbourne standover man who described himself as a private detective.
Known to associate with criminals such as Christopher Dale Flannery who was a Painter and Docker known as “Rent A Kill” Erikson bragged to me on several occasions that he had access to banking information from the ANZ bank.
He showed me confidential documents relating to individuals who were ANZ customers that that he was tasked to hunt down, he said that they were paying him a retailer and a performance fee for his work.
Erikson was a thug who would use intimidation to collect debts.
Chief risk officer of ANZ’s digital division Kylie Rixon which is the same division that is now using mobile phone technology to harass their customers recently revealed at the ANZ bank had provided financial advice that was not in customers’ best interest.
Questioned at the Royal Commission over a 2015 compliance audit into the bank’s three main advice groups — ANZ Financial Planning, RI Advice and Millennium she admitted that one in every 20 pieces of advice given to customers failed to meet the requirement that the advice was likely to be in the best interest of the client.
She was also asked: “What’s sampled in an audit is meant to be representative of what’s happening across the business?”
“Yes, that’s true,” Ms Rixon replied.
The audit, which looked at advice provided between June 2013 to June 2015, found 11 per cent of Millennium3 advisers and 6 per cent of ANZ Financial Planning advisers were rated at “high risk” of not providing appropriate advice.
Ms Rixon described the assessment as “very regrettable” and admitted there were deficiencies in ANZ’s systems.
The audit also found the number of cases where inappropriate advice was given dramatically jumped, despite a drop in the number of advisers.