ACMA To Set New Rules For Broadband Service Failures
SYDNEY: The Australian Communications and Media Authority (ACMA) said it will seek input into new rules aimed at helping consumers know what to do when their fixed broadband telco fails to meet retail service levels.
This follows the Australian Competition and Consumer Commission (ACCC) recommencing its NBN wholesale service standards inquiry.
The inquiry has been examining rebates to be made payable by NBN Co to access seekers in connection with failures to meet service levels and the possible pass-through of these rebates to consumers.
ACMA has been working with the ACCC on the implications of such wholesale rebates at the retail level.