The Australian Competition and Consumer Commission has launched the second phase of an inquiry into NBN wholesale service standards and whether regulation is needed to improve customer experience.
This follows the ACCC’s acceptance of an enforceable undertaking from NBN Co to improve the availability of service rebates and reporting.
“The improved NBN wholesale rebates terms will soon be in effect. We will be monitoring the impact of these terms to ensure they give the right incentives for NBN Co to meet its service level commitments and ensure that consumers are better off,” said ACCC commissioner Roger Featherston.
The ACCC said it is seeking feedback on five key issues: the rebate framework; speed and performance issues; support for retail consumer safeguards; regulatory obligations at the retail level; reporting on operational outcomes; and liability and third party claims.
