It’s the brainchild of ALE (Alcatel-Lucent Enterprises) – the former enterprise communications arm of Alcatel-Lucent, spun out a year ago.
ALE has just announced a new business unit to focus on the travel, hospitality and leisure markets in Asia.
The company said its hospitality portfolio “delivers on three key areas to benefit the business: creating a memorable guest experience, reducing infrastructure costs and improving hotel operations.”
It has introduced two new applications: the Mobile Guest Softphone that enables hotel guests to use their own mobile devices to access hotel services; and the Smart Guest Application Suite, which enables guests to control the in-room environment using the room phone to adjust lighting and temperature, access hotel services, set a wake-up call, set “do not disturb” room status, etc.
Matthieu Destot, head of APac for ALE,said: “This solution is available on multiple devices: a smart deskphone and multiple mobile devices and we will be providing APIs to integrate with the hotel’s systems.
“The next key application that will come will enable you to use your smartphone as the key to your room.”
Destot said the company is revamping its channel partner program. “We are launching a new program, the SMB Champions League. We already have on board 68 active resellers.
“We re-energised some of our former partners that were not being very active, and we will have some announcements in a few weeks. We are targeting Telstra resellers and we will have a very specific program for them.”
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