Vodafone Says Sorry Following Outage: 2 GB Data For Customers
Following its mobile network outage on Sunday evening, Vodafone has apologised for the disruption, with the telco to hand out a bonus 2 GB of data to customers.
Vodafone stated that part of its network was impacted by the issue at around 6:30pm on Sunday, with services progressively restored from 10.45pm and fully restored by 11.30am the following day.
Vodafone advised that “a router malfunction caused 4G services to become unavailable”.
“During the disruption, customers were automatically switched to 3G or 2G, however congestion meant some were intermittently unable to access voice, data and text services,” the telco stated.
The outage is the latest in a number of network issues experienced by telcos this year.
Telstra has suffered a number of issues, having held two free data days following outages.
Optus, meanwhile, has been criticised by customers for its coverage of the English Premier League.
Vodafone stated that the bonus 2 GB is its way of saying sorry to customers affected by the issue.
“While not all customers experienced service disruption, all postpaid customers and prepaid customers who top-up within a month, will receive an additional 2 GB of data,” Vodafone stated.
Vodafone noted that “2 GB is more than 50 per cent of the average monthly data use for Vodafone customers”.
“Postpaid customers will receive an additional 2 GB of data during their October or November billing cycle to be valid for the entire billing month,” Vodafone advised.
“When prepaid customers recharge after a date to be advised in October and within a month of that date, they will receive a one-off additional 2 GB to be used during the length of their recharge.
“Customers will be notified when the additional 2 GB of data is applied. The data will be applied automatically and usage can be monitored via MyVodafone. The data is for use within Australia.”