Telstra To Consider Compensation After Weekend EFTPOS Outage
Adding fuel to Telstra’s fire over a series of outages recently, the telco was hit by another gap in its EFTPOS and ATM terminals over the weekend, with the lead regulator encouraging affected customers to seek compensation and Telstra saying it would consider reimbursing them.
However, Telstra said the stoppage was not its fault, instead blaming a third-party technology provider for the dropout which hit late on Friday and the service was not back online until late morning Saturday.
Taxi drivers and ATMs were also affected, and a number of business owners took to social media to call on Telstra for compensation for the business they had lost.
A Telstra spokesman said the company would consider the calls for compensation. “We will talk to our customers about compensation on a case-by -ase basis,” he said.
“The issue in a vendor’s network resulted in intermittent authentication of devices which prevented some of them connecting to the network.
Meanwhile, the Telecommunication Industry Ombudsman has said that small businesses could be entitled to compensation from Telstra for their losses, and encouraged them to use its complaints system.
Telstra has counted a litany of high-profile services outages this year, including one 3G and 4G network blackout which potentially affected calls to emergency services.