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Outages Hit NAB Customers

Outage problems on the National Australia Bank network ran into a second day yesterday, with systems issues affecting mobile banking, contact centre and some payments processing systems.

Mobile banking customers were the first affected with many on Tuesday greeted with the error message: “Sorry, something went wrong. Couldn’t connect to Internet banking”.

They were told to log in via Web browser-based banking instead.

NAB’s online UBank subsidiary was also unavailable, with the lack of service blamed by NAB sources on an internal server error. But ATMs and payments by NAB cards remained available.

“We’re sorry that we’ve let our customers down and we’ll do our best today to work with you through our branches,” chief consumer officer Andrew Hagger said yesterday, as the outages dragged on.

“We recognise the impact that this outage is causing and we can assure you we’re working hard to make things right.”

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