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According to the company, for as little as 15 cents per day per employee – including video, Avaya Unified Communications Solutions for remote workers and branch offices help businesses address their top communications challenges to build a more customer-focused, collaborative and profitable enterprise. In other words, says the company, flexibility and ease of use across the latest in unified communications will allow Australian businesses, workers and customers to communicate more efficiently, and effectively than ever before. From video conferencing, to instant messaging and real-time tele-presence – unified communications technology is consolidating the network of communications we use to improve bottom line business results for Australians. |
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The new UC solutions provide essential tools for the way employees work today, with interoperable software, hardware and services from Avaya and its partner ecosystem. The solutions enable employees to become more productive and collaborative wherever they are located, and allow businesses to extend customer service beyond the contact center to include employees in branch and remote locations. The new solutions are focused on role-based communications needs for tele-workers, home agents, enterprise and small business mobile workers, branch office integration, retail stores and branch banking. According to Carlton Taya, Managing Director, Avaya South Pacific ” Avaya’s new solutions will help businesses set up remote working capability, that’s just as if they were in the head office. Staff who need to work from home for any number of reasons, will be able to operate as if they’re in the office”. According to IDC, the number of home workers in Australia will increase to 3.4 million this year from reported 2.8m reported in 2003. |
