HPE Experts Called In As ATO Outage Threatens Third Day
After finding its outage – which started on Monday morning – difficult to overcome despite engineers working through that night on the problem, the Australian Tax Office late yesterday was gearing for a third day of inability to delive all its Web or online services.
Along with experts from Hewlett Packard Enterprise, called in for help yesterday, the techies were gearing for another night wrestling with what appear to be datacentre problems. By 10pm some services were restored, but others on the ATO eb site were still unavilable.
The ATO had been unable to deliver Web or online services since 9.30am Monday. They were still down at close of business yesterday.
ATO acting CIO Steve Hamilton said in a media statement: “These outages relate to a new hardware storage solution that was upgraded in November 2015. Our primary back-up systems, that should have kicked in immediately, were also affected.”
“We understand this is the first time this problem has been encountered anywhere in the world and we are working with HPE to determine the underlying cause.”
Hamilton said the ATO’s priority is fixing critical systems such as its tax agent portal and the ato.gov.au Web site. He also re-confirmed that no taxpayer information has been compromised as a result of the outage: an issue the ATO has been quick to stress since the outage began.