Galaxy S20 Users Sue Samsung For Broken Camera Glass Issue
Galaxy S20 users filed a class-action lawsuit against Samsung this week, claiming that the company knowingly hid a design defect in the product that resulted in the camera glass spontaneously shattering, without excess force being applied.
“Samsung sold its Galaxy S20 as a high-end option for consumers, with a ‘professional’ grade camera, charging upwards of [US]$1,600 per device, only to have them suddenly lose a major aspect of their functionality,” the lawsuit, which was filed by law firm Hagens Berman.
“During a time of social-distancing and increased use of online access, consumers are especially in need of a reliable mobile device, yet Samsung has refused to deliver the reliability it promised its customers.”
The lawsuit claims the glass “shatters — spontaneously, with no external force applied — and even when the phone is encased in a protective case.”
Samsung claimed the defect wasn’t covered under its warranty, charging users US$400 to fix the product. Many users then reported the same issue happened again.
It would seem that Samsung was aware of the issue, even acknowledging the lack of user fault in a Samsung forum, where a ‘Samsung Care Ambassador’ explained: “This happened to one of our ambassadors. After many complaints about the issue, we found out that it has to do with pressure build-up underneath the glass and not customers banging it against something.”
The models impacted by this design flaw are: Galaxy S20, Galaxy S20+, Galaxy S20 Ultra 5G, Galaxy S20+ 5G, Galaxy S20 5G, Galaxy S20 Ultra/LTE, Galaxy S20 FE, and Galaxy S20 FE 5G.
The case was filed on April 27 in the district court of New Jersey.