What began as a routine appliance delivery has spiralled into a nightmare for a 71-year-old woman living outside Goulburn, after a Harvey Norman employee harassed her with more than 200 threatening phone calls following the delivery of a Miele washing machine.

Court documents reveal that Aaron Travers, 33, a warehouse employee at Harvey Norman Goulburn, was convicted on August 20th 2025, after pleading guilty to harassment and threatening calls made to the woman following her Miele washing machine delivery.

An apprehended violence order (AVO) has since been issued against him.

The ordeal began when a new Miele washing machine was delivered to the woman’s home. After reading instructions about transport bars needing removal, she called Harvey Norman for assistance. Travers returned to her property, but his behaviour quickly became concerning.

Security footage allegedly showed him inspecting her car and cameras before entering her home. Once inside, the woman claims Travers became aggressive, yelling at her and violently shaking the washing machine.

“I told him to stop immediately and to leave my property,” she told ChannelNews. “One of the other delivery workers had to pull him away from the machine.”

Not long after, the woman began receiving a series of disturbing calls—silent calls with heavy breathing. Police later confirmed that Travers had made more than 200 calls to her mobile phone.

Despite her complaints to Harvey Norman Goulburn management and even after contacting the company’s head office, she says “nothing was done.” Travers remains employed by the retailer today ChannelNews investigations have revealed.

In court, Travers was fined $2,000 for using a carriage service to menace and harass—a serious offence under the Commonwealth Criminal Code Act 1995, which carries penalties of up to 10 years’ imprisonment in extreme cases.

The victim says she still fears for her safety. “I worry he will come back here,” she said.

This is not the first time Harvey Norman has faced criticism over its handling of harassment allegations. In 2023, ChannelNews reported claims that inappropriate behaviour within the company was often overlooked, with the retailer described by insiders as a “boys’ club.”

Past incidents include:

Former Executive General Manager Glen Gregory, who left Harvey Norman following allegations of inappropriate conduct on a corporate trip, later reappeared as a franchisee at Balgowlah.

In Queensland, former Bundall store manager Rutland Smith admitted a “sexual incident” led to his departure in 2007, but he was later reinstated as a franchisee in Stapylton despite staff complaints.

Harvey Norman, which remains led by CEO Katie Page, has yet to respond publicly to the latest case.

The woman is now in fear of Travers returning to her property where she lives alone.

She claims that he has already been seen on her property she claims her house is a “A long way away from the road”.