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My Optus App: Service Is Go

Prepaid/ postpaid customers can also view bills and usage, access to Optus customer reps, switch to international roaming and change their call settings, all on the go.

Probably one the handiest tool is you can chat to an Optus rep if you have issues with your service.

The free app is compatible with iPhone, Samsung Galaxy S/SII and “select” prepaid handsets, with more being added soon, Optus said today.

Developed with Nuance Communications, the clever app also gives the choice to either live-chat with an Optus customer service representative when available or via a call function directly.

“We’re excited at the prospect of customers having complete digital access to their Optus services at the touch of a button.” says Austin R. Bryan, Director, Optus Digital Media.

“The launch of the all new My Optus app is part of Optus’ ongoing commitment to delivering innovations that keeps pace with the rapidly changing customer service needs and expectations of our customers.”

iPhone customers downloading it from iTunes store, while Samsung Galaxy S and SII Android can be got from the marketplace or what is now Google Play.

No word on availability for BlackBerry’s or Windows platform yet.

The app is preloaded on some of the telco’s prepaid handsets including the Nokia E71, E63, Samsung Gio and Huawei X1.