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Complaints For Telstra & Optus Continue To Increase

Complaints For Telstra & Optus Continue To Increase

Telstra and Optus have seen an increase in complaints for the second quarter of 2017 to the highest levels in at least four years.

In the Telecommunications Industry Ombudsman’s quarterly ‘Complaints in Context’ report, Optus was the subject of 10.1 complaints per 10,000 telephone and internet services, just ahead of Telstra with 10.0 complaints per 10,000 services.

This is the highest number of complaints for both telcos since at least Q3 2013, based on the earliest Complaints in Context report currently available through the TIO website.

Both telcos had received 9.3 complaints per 10,000 services in the first quarter of 2017.

CRN reported spokespersons for both Optus and Telstra linked the increase in complaints to issues related to the NBN.

In comparison, Vodafone was the subject of 4.5 complaints per 10,000 services, while Amaysim and Pivotel were distantly behind the major telcos with 1.0 and 0.3 complaints per 10,000 services respectively.

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