According to North Sydney IT several organisations have already dumped Engin as their VOIP provider, among them is a major Superannuation fund.
Last week ClikFlip Digital, a sister Company of 4Square Media, was cut off from being able to make mobile phone calls despite being able to make landline calls.
After four days and constant calls to Engin a support executive at the company said “This is a common problem, it has been going on for months. It has something to do with the switch over since we were acquired”.
Calls to management at Engin and parent company Eftel were not returned.
A North Sydney IT executive who is an Engin reseller said “We have had several frustrated Engin customers who have simply given up on Engin and moved to a new provider. Engin don’t appear to have a solution to the problem”.
They added “What happens is that when a user makes a call to a mobile phone over the Engin network they get a recorded message from a server saying that they are unable to make the call”.
This is not the first time that Engin has had problems with their network; the Whirlpool Forum has several complaints from Engin customers who have encountered dropout problems.
As at November 2012 Engin had 85,000 customers.
Eftel CEO Scott Stavretis said, in acquiring Engin for less than the reportedly sought price, that the purchase of Engin will be important as the National Broadband Network (NBN) rolls out.
“VoIP will be the solution used to deliver traditional fixed-line voice calls,” he said. “The VoIP scale and experience acquired under this transaction will greatly assist the Eftel business as the industry undergoes this technology change.”
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